Articles on: Troubleshooting

Why is API response slow?

First of all, a response time of between 5 and 15 seconds is totally normal on Reverse Contact. We understand that speed is crucial when using our API services, and we strive to provide the fastest response times possible. If you're experiencing slower-than-expected responses, it's important to consider the nature of our API operations - Our API is designed to deliver real-time data to ensure the freshness and accuracy of the information you receive, which is especially critical to deliver always up-to-date data and comply with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) regulations.

Factors Influencing Response Time:

Real-Time Processing: Each request is processed in real time, which means the data is retrieved and analyzed on-demand. This ensures that you receive the most current data, but it can take slightly longer, especially if the requested data is complex or voluminous.

Network Traffic: High levels of network traffic can also affect response times. When many requests are made simultaneously, it can lead to congestion, slowing down the response rate for some users.

Our Commitment:

We are continuously working to optimize our systems to reduce response times while maintaining the integrity and compliance of the data provided. This includes upgrading our infrastructure, improving our data processing algorithms, and implementing more efficient caching strategies.

If you consistently experience slow response times, please contact our support team with specific details of your API requests. We are committed to investigating and resolving any issues to improve your experience.

Updated on: 02/02/2024

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