How can I cancel my active subscription?
We're sorry to hear you're thinking of leaving us. To cancel your active subscription, please follow these steps: Log in to Your Account: Access your account by logging in on our website. You can find the login link at the top right corner of the homepage. Navigate to 'Pricing': Once logged in, go to the 'Upgrade' section in your account dashboard. This is where you can view all your current and past subscriptions. (https://storage.crisp.chat/users/helpdesk/website/9f3718e64956700PopularWhat’s the daily limit?
Daily limits on the Reverse Contact API are established primarily for technical and resource management reasons. Each request made to the API involves real-time processing, which consumes computational resources and bandwidth. To ensure all our clients receive consistent and high-quality service, we must manage these resources efficiently. The daily request limits for our Reverse Contact API vary depending on your subscription plan or pay-as-you-go option: Subscription Plans: Basic PlanSome readersHow does the Reverse Contact credits system works?
Each time you search for information using an email, we conduct a real-time lookup. A credit is consumed only when data is successfully found. Our searches are not based on pre-existing databases, ensuring the information is always current and accurate. By leveraging a diverse range of OSINT sources instead of static databases, we offer the market’s only solution capable of enriching both personal and business emails with 100% reliable and up-to-date data.Some readersWhat is the difference between Monthly billing VS Pay-As-You-Go billing?
Both monthly and pay as you go billing options offer the same Reverse Contact enrichment services. The primary differences lie in the billing frequency, the way credits are purchased, and the cost per credit unit. Monthly Billing Billing Frequency: You are charged every month. Credit Renewal: Your Reverse Contact credits are automatically renewed each month and unused credits roll over. Cost Efficiency: The price per credit is lower compared to the pay as you go plan. CancellatiFew readersHow to access to my invoices?
Accessing and downloading your invoices is a quick and easy process: Log Into Your Account: To start, please log into your account on our website. The login option is typically located at the top right corner of our homepage. Access the Billing Section: Once you are logged in, navigate to the 'Billing' section in your account dashboard. This is where all your billing information is stored and managed. (https://storage.crisp.chat/users/helpdesk/website/9f3718e649567000/capture-decraFew readersWhat happens if I run out of credits?
When you reach 80% and then 100% of your credit limit in your subscription, you will receive email notifications to inform you of your credit consumption status. These emails serve as alerts to help you manage your usage and ensure uninterrupted service. If you exhaust your credits, you may need to purchase additional credits or upgrade your plan to continue using the service without interruption. It's important to monitor your usage to avoid service disruption. If you find yourself out of creFew readersHow do I change my subscription?
Changing your subscription is a straightforward process. To upgrade to a new plan, simply follow these steps: Log Into Your Account: Start by logging into your account on our website. The login option is usually found at the top right corner of the homepage. Go to the 'Upgrade' Section: Once logged in, navigate to the 'Upgrade' section in your account dashboard. This area allows you to view and select from various subscription plans we offer. Select a New Plan: Browse through theFew readersHow to edit my billing information?
Updating your billing information is simple and can be done in just a few steps: Log Into Your Account: To start, please log into your account on our website. The login option is typically located at the top right corner of our homepage. Access the Billing Section: Once you are logged in, navigate to the 'Billing' section in your account dashboard. This is where all your billing information is stored and managed. (https://storage.crisp.chat/users/helpdesk/website/9f3718e649567000/cFew readersDo you deduct credits for duplicate search?
Credits are deducted for all searches, including duplicates, because the system does not record data sent by users in compliance with data protection regulations. This means it cannot verify or prevent the processing of duplicates. Users are advised to be cautious and avoid processing the same emails more than once to prevent wasting credits.Few readersHow can I downgrade my plan?
To downgrade your active subscription, please follow these steps: Log in to Your Account: Access your account by logging in on our website. You can find the login link at the top right corner of the homepage. Navigate to 'Pricing': Once logged in, go to the 'Upgrade' section in your account dashboard. This is where you can view all your current and past subscriptions. CFew readersHow to restart your billing cycle?
You may need to restart your billing cycle if you require credits immediately but do not wish to upgrade your plan. Follow these steps to proceed: Go to the Upgrade Page Navigate to the upgrade page by clicking here. Click on "Restart My Billing Cycle" Once onFew readersWhat happens when I upgrade or downgrade?
Below, you will find detailed explanations about what happens whenever you upgrade, downgrade, or cancel your plan. Upgrading Your Monthly Plan: When you upgrade from a monthly subscription to a higher monthly plan, you will be charged the full new subscription price. Any unused credits will be carried over to the new period. Downgrading Your Monthly Plan: When you downgrade from a monthly subscription to a lower monthly plan, you will retain your current plan (credits and featuresFew readersWhich of my credits are consumed first?
If you are under a subscription and you top up with "pay as you go" credits, the credits from your subscription will be consumed first and then the credits from your "pay as you go plan".Few readers